Texas-based incident response. AT&T vendor for TX state IR. SDVOSB-certified. No retainer required for active incidents. 24/7/365 — including weekends, holidays, and 2am.
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The first hour defines how bad this gets. Every minute of unchecked attacker dwell time is additional encrypted data, additional exfiltration, additional blast radius. Here's what our team does immediately.
All of these qualify for immediate 30-minute response. No retainer, no pre-qualification.
This is a time-critical situation. Do NOT pay yet and do NOT wipe machines. First priority: determine if backups are intact and not also encrypted. We'll assess the ransomware variant, check for known decryption tools (many exist for older strains), determine whether exfiltration occurred before encryption, and evaluate your actual options — which may include recovery without paying. We coordinate with FBI and CISA when warranted. If payment is ultimately necessary, we advise on negotiation, verification, and legal coordination. Most ransomware victims who pay are re-targeted within 12 months. We work through root cause so that doesn't happen.
Silent exfil is often worse than ransomware because there's no visible indicator — just the quiet draining of IP, customer data, or regulated records. Common triggers: SIEM alert on large outbound transfer, an employee noticing unusual file access, or a third party reporting your data appeared somewhere it shouldn't be. We analyze network logs, endpoint telemetry, and access records to determine what was taken, when, how, and by whom — and whether this is still ongoing. Exfil with no ransomware deployment may indicate a threat actor still in the environment. Scope and containment come first.
BEC is the highest-revenue cybercrime category per FBI IC3 for the past five consecutive years. Common pattern: attacker compromises or impersonates an executive email, redirects a wire transfer. If the transfer occurred within the last 24–72 hours, FBI can sometimes claw back funds via SWIFT — this requires immediate action. We coordinate incident documentation for FBI IC3 report, preserve email headers and authentication records, assess whether the mailbox was actually compromised (vs. domain spoofing), determine attacker access scope, and lock down the email environment. Time is the critical variable: call us immediately before contacting the bank.
Insider threats — whether malicious or negligent — require careful handling. A rushed deprovisioning or confrontation without documentation creates legal risk. We forensically image the relevant devices and accounts before HR or legal action, establish a complete access and data transfer timeline, identify what was taken or compromised, and provide chain-of-custody documentation appropriate for legal proceedings. This applies to departing employees taking IP to a competitor, disgruntled employees with elevated access, or authorized users who accidentally exposed data. We work in coordination with your legal counsel — not around them.
OT and ICS incidents are categorically different from enterprise IT breaches. SCADA networks were designed for reliability, not security — they were never meant to be internet-connected, but most now are. When you see unexpected PLC behavior, HMI anomalies, historian data inconsistency, or unusual network traffic between OT and IT zones, treat it as an active intrusion until proven otherwise. Colonial Pipeline's 6-day shutdown wasn't caused by ransomware on the OT network — it was caused by a business decision made in uncertainty. We scope OT/IT convergence exposure, assess whether OT systems are actually compromised or whether the IT breach is being contained away from operational systems, coordinate with TSA pipeline security directives and CISA ICS-CERT, and support safe continued operations during investigation. Do NOT take operational systems offline without IR guidance — the consequences of incorrect isolation in OT environments can be severe.
A breach discovered weeks after it occurred may mean your regulatory notification clock is already running. HIPAA requires notification within 60 days of discovery — OCR interprets "discovery" as when you knew or should have known. CJIS incidents require notification to the FBI CJIS Division and state CSO within specific windows. CMMC Level 2 incidents require reporting to DoD and may trigger contract implications. We document the discovery timeline, assess what must be reported, to whom, and by when, prepare the technical components of the notification package, and support legal and compliance counsel in meeting deadlines. Missing regulatory reporting windows creates compounding liability.
The wrong moves in the first few minutes destroy forensic evidence, spread the infection, and reduce your options. The right moves take under 5 minutes.
National MSSPs staff overnight calls with Tier 1 analysts following playbooks. We're a Texas-native IR team with 30 years of combined experience — we've been on both sides of these incidents.
From the moment you call to full recovery and hardening recommendations. No ambiguity, no "we'll assess and get back to you." This is how we run it.
IBM X-Force puts average attacker dwell time at 207 days — nearly seven months of undisturbed access before detection. Attackers count on three things going their way.
207 days of undetected dwell time means your data has been mapped, your credentials harvested, your backups inventoried, and your blast radius maximized — all before you know anything happened. The ransomware note isn't the beginning of the attack. It's the end.
Most managed service providers are not incident response firms. Their playbook is to re-image machines and restore from backup — which works for a hard drive failure, not an advanced persistent threat. Without forensics, root cause stays unknown. The attacker comes back through the same door in 90 days.
Organizations that call their lawyer before they call IR lose 12–18 hours getting clearance to act. Legal counsel is essential — but they're not trained to scope incidents or contain attackers. The attorney needs the technical findings; the technical team needs to be moving while the attorney advises. These tracks run in parallel, not sequentially.
We respond to active incidents without a retainer — always. But organizations with a pre-negotiated retainer get priority scheduling, discounted rates, and a team that already knows their environment.
No retainer? No problem. Active incident response billed at $350/hr for remote and $450/hr for on-site response. Minimum 4-hour engagement. SOW signed after scope call — we move before paperwork is fully executed in active breach scenarios.
Call (800) 955-2596. We triage the incident on the first call at no charge. If you need IR engagement, we scope and quote within the first 30 minutes. No retainer. No prior relationship required. Active breach = call now.
Most organizations who experience a breach are breached again within 12 months through the same or adjacent vector. Our managed SOC catches what your team misses — 24/7, at $89–$129/endpoint. No enterprise contract. Month-to-month.
See ongoing monitoring plans →Or start with the free security assessment — delivered in 14 days, no credit card.